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Overview

You’ll impact customers in a big way — from smart bed assembly to technology demos — setting them up for an amazing experience and proven, quality sleep. This is a career filled with autonomy and independence, as well as the opportunities and support you need to drive your career forward.

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Success Profile

We’re looking for a special kind of Field Services professional. See if you have the right mix of traits.

  • Communicator
  • Trustworthy
  • Consistent
  • Problem-Solver
  • Detail Oriented
  • Team Player

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Quote

“If you stay diligent and work hard, you will progress here. Before you know it, you’ll look up and will be further along than you thought or imagined.”

Jaquwan, Field Technician

Responsibilities

Job ID R14004

Company Overview

Sleep Number team members are part of a passionate, purpose-driven culture that supports improving the health and wellbeing of society through higher quality sleep. We are not just focused on our customers, however; being employed by Sleep Number means your personal wellbeing is important, too. As we continue to grow, we are looking for team members who will bring their unique personalities, backgrounds, and skills to work. Whether you are entering, returning, or experienced in the workforce, we have a place for you.

In our 35+ years in the industry we have improved over 13 million lives, and we are just getting started. With 5,000+ team members nationwide supporting work disciplines from technology to manufacturing, retail stores to field services technicians, corporate teams to customer service, we are a sleep innovation leader because of our team members. Now is a great time to join us as we invest further in our people and sleep innovation. #TeamSleepNumber

Additional Job Description

Position Purpose

The Field Services Delivery Assistant is critical to Sleep Numbers success in order to meet customer demands after peak market share events.  This role takes direction from the Sleep Number Home Delivery team to deliver and assemble Sleep Number beds and products in customer’s homes. The Field Services Delivery Assistant interacts with customers and Sleep Number employees on a daily basis.

Primary Responsibilities

  • Follows directions of the Sleep Number Home Delivery Technician coworker safely and accurately
  • With a Sleep Number Technician conducts visits in customer’s homes to include delivering, relocating and assembling products to specifications
  • Ensures that all work is conducted in a safe, efficient and professional manner
  • Communicates effectively with customers, co-employees and Sleep Number leadership
  • Supports and models Sleep Number’s Code of Business Conduct

Position Requirements

  • High school diploma or equivalent certification preferred
  • Good customer service and communication skills
  • Must be able to follow safety procedures
  • Must possess professional hygiene and appearance
  • Ability to communicate effectively
  • Must be able to lift and carry up to 200 lbs. with help of a lifting partner
  • Must be able to perform repetitive bending and twisting motions
  • Must be able to push/pull and lift at or above chest level
  • Must be able to climb in and out of the cab and box truck multiple times per day
  • Must be able to perform firm hand grips of >50lbs consistently

Pay & Benefits

WELLBEING AT SLEEP NUMBER, WITH SLEEP AT THE CENTER

Improving the health and wellbeing of society through higher quality sleep starts with you. We strive to infuse wellbeing into all aspects of our culture championing your emotional, financial, career, community, and physical health.

By joining Team Sleep Number, in addition to offering competitive pay programs, we are proud to offer eligible team members an extensive wellbeing package including, but not limited to comprehensive health plan options, 401(k) Plan with discretionary company match, incentive eligibility paid time off and much more:

  • A free Sleep Number 360® Smart Bed for team members, and additional product discounts for friends and family throughout the year.
  • Emotional wellbeing resources to help you balance life, such as free access to therapy, family care concierge and discounted childcare.
  • Financial support when you need it the most - paid parental leave, time to recover from an illness or injury, and saving for lifes expected & unexpected adventures.
  • Opportunities for connection in and outside of work through our Diversity, Equity & Inclusion Council, and volunteerism in our communities.
  • Career development supported by our tuition reimbursement program. and continuous learning and development opportunities.
  • Work for your day flexibility, available for select corporate roles.

Safety

Safety is a top priority for Sleep Number supporting customers and team members wellbeing. COVID-19 Precaution(s) are in place consistent with CDC guidelines, U.S. Department of Labor’s Occupational Health & Safety Administration (OSHA), and state/local laws.

EEO Statement

Sleep Number is an equal opportunity employer. We are committed to recruiting, hiring and promoting qualified people and prohibit discrimination based on race, color, marital status, religion, sex (including gender, gender identity, gender expression, transgender status, pregnancy, childbirth, and medical conditions related to pregnancy or childbirth), sexual orientation, age, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state, or local law.

Americans with Disabilities Act (ADA)

It is Sleep Number’s policy to provide reasonable accommodations to qualified individuals with disabilities during the application process, consistent with applicable law. We may require supporting medical or religious documentation where applicable and permissible by law. If you are a qualified individual, you may request a reasonable accommodation at any time during the selection process, including if you are unable or otherwise limited in your ability to access open roles here.

>Apply Later

Career Paths

This is the start of something big — because we give our Field Services professionals every opportunity to thrive in their role and beyond. Where will your path take you?

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Rewards & Benefits

  • Total Compensation

    Field Services bonus plan with quarterly payout opportunity; 401(k) plan + match

  • Benefits

    Full benefits within 30 days

  • Team

    Small, close-knit team that’s committed to a common goal: making the customer happy

  • Time Off

    Paid time off and company holidays

  • Continuing Education

    Prepare for future opportunities at Sleep Number with our tuition reimbursement program

  • Recognition

    Companywide platform makes it easy to give and receive feedback + regular contests and incentives

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The Application Experience

Applying for a position with Sleep Number? Here’s a quick overview of the process and some tips to help you be successful.

Complete an online application

Apply for the role that interests you at jobs.sleepnumber.com

  • Good match? One of our recruiters will reach out to schedule time to learn more about you
  • Not the right opportunity? You’ll be notified by email
  • No current openings? Join our talent community

Get to know us better

Interview #1

  • You’ll spend about 30 minutes talking to one of our recruiters on the phone; they will share more information about our company and culture as well as the role and its requirements. They will also ask some questions about your previous experience.
  • You’ll have the chance to talk through your work history, how you’ve made an impact in the past and why you’re interested in joining our team
  • Tips :

  • Have dedicated time available without disruptions
  • Relax and be yourself; we value individuals!
  • Take the time to tell your story (work experience, what gives you a sense of purpose at work)
  • Spend some time thinking about questions you have for us
  • After this step, your recruiter will let you know if you’re moving to the next step

Interview #2

  • Congrats! You’re moving ahead in the process and are meeting with the hiring leader and (if applicable) others in the team. Depending on the role, this interview may be in-person or via video chat.
  • We’ll ask you a series of behavior-based interview questions trying to gauge whether you’re a good fit for the role and the team. Here are some examples:

  • Tell me about a time you exceeded a customer’s expectations
  • Tell me about a time when you had to admit to your leader that you weren’t very good at something.
  • Describe when or where you learned the most about your stengths and weaknesses
  • Tips:

  • Talk with your recruiter about how to prepare
  • Relax and be yourself; we value individuals!
  • Be on time and dress professionally (even for a video chat)
  • Be ready to share how much you’ve learned about Sleep Number
  • Spend some time thinking about questions you have about us

After the interview

  • Your recruiter will follow-up so you know what to expect; in some cases, there may be additional interviews
  • If you’re selected for the position:
    • Your recruiter will work with you on your offer and start date
    • Certain roles require additional steps between the offer and start date (e.g., background check); if that’s the case your recruiter will provide more information
  • Your recruiter will follow up with you regularly before your first day

About our Location

West Fargo, North Dakota

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  • Home Delivery Operations, West Fargo, North Dakota, United StatesRemove