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Store Manager - New Store

Triadelphia, West Virginia



This is no ordinary sales role; it’s a full-time career in a store like no other. At Sleep Number, you’re empowered to build real customer relationships, create individualized sleep experiences and redefine what people think a bed can do. Join us and become part of a fast-growing technology company that’s shaping the future of sleep and wellness. It’s the chance to grow in your career, earn a great income and make a difference in people’s lives.

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Success Profile

We’re looking for a special kind of sales professional. See if you have the right mix of traits.

  • Self-motivated
  • Competitive
  • Passionate
  • Knowledge-seeker
  • Caring
  • Communicator

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“The company provides training, support, second-to-none products and beautiful showrooms to present them in. If you combine all of that with a passion for connecting with and helping others, you’ll be successful.”

Edward, Sleep Expert


Job ID R3720

The Store Manager is responsible for overseeing all aspects of a retail store location including: sales, operations, customer experience, expense management, payroll/timecards, budgets, employee relations, merchandising and inventory management.  Responsible for being engaged and engaging employees in Sleep Number’s vision “to become the world’s most beloved brand by delivering an unparalleled sleep experience.”

Primary Responsibilities

  • Meet and exceed sales and KPI goals for assigned store on a consistent basis; ensure a world class customer experience
  • Directly supervise, train and develop the store’s Sales Professionals; assure compliance by all employees on company policies and procedures
  • Network, recruit, hire and on-board qualified staff of Sales Professionals
  • Communicate performance standards to all employees and conduct regular performance management in accordance with company policy
  • Facilitate resolution to employee performance or behavior concerns through coaching and/or corrective action; partner with Multi-Store Leader and/or Human Capital Business Partner as necessary
  • Program compliance, certification and training of Sales Professionals in assigned store; prepare and lead Store Training Meetings
  • Achievement of all financial and operational objectives with regards to expense control, loss prevention, audits/checklists and reports; responsible for controlling expenses to remain within budget guidelines
  • Event planning, tracking and execution to drive store leads and build brand awareness; build and manage relationships with community/sales partners (i.e. mall management, local medical professionals, etc.)
  • Responsible for store scheduling and approval of payroll
  • Ensure all display and demonstration models, as well as store, are kept clean and in working condition
  • Lead by example by adhering to all company policies and the standards set forth in the Code of Business Conduct
  • Comply with and enforce all safety rules, regulations and training; maintain a safe workplace
  • May perform other job-related duties as assigned

Key Performance Indicators

  • Dollars - % to plan
  • Conversion
  • Leads - % to plan
  • Flex Fit Attach
  • Bedding - % to plan
  • SIQ
  • % Staffed
  • Quality of hire
  • Audit Scores
  • NPS

Position Requirements 

Experience / Education:

  • 3+ years of proven sales management or team leadership experience with a track record of meeting and exceeding goals, preferably in a high-end/specialty environment
  • Minimum H.S. diploma or equivalent required; additional education and training preferred

Knowledge, Skills & Abilities

  • Proven managerial, leadership and problem solving skills; strong communication skills
  • Demonstrated selling skills (individual contributor); strong preference for sales experience in a pay for performance environment or high-end/specialty environment
  • Ability to provide high levels of customer satisfaction by providing an individualized WOW experience with each and every customer
  • Prior success recruiting, training, engaging and retaining top talent
  • Ability to interpret and analyze individual and/or store performance reports and set action plans for improvement, as appropriate
  • Committed to learning, continuous improvement and leading by example; able to lead effectively in a fast-paced, growth-oriented work environment
  • Ability to manage multiple projects successfully from design through implementation; detail oriented with strong organizational skills and ability to remain calm under pressure
  • Ability to be agile; readily adapt to and lead through change
  • Ability to work collaboratively with others and build strong work relationships / team
  • Adept at using technology required for store operations (e.g., POS systems) and sales presentations (e.g., interactive demonstrations, iPad, apps); ability to communicate technical product knowledge effectively to customers and employees
  • Motivated by a pay-for-performance compensation plan
  • Must be authorized to work in the United States and able to demonstrate English language proficiency; second language skills encouraged

Working Conditions (if applicable)

  • Ability to work a flexible schedule dictated by business needs; typical retail hours to include

evenings, weekends and holidays averaging 45 hours per week

  • Reliable transportation to / from work, in accordance with your schedule
  • A commitment to professional appearance and attitude; willingness to represent the brand with integrity at all times
  • Ability to stand/walk up to 75% of a shift
  • Ability to lift up to 10 pounds frequently and lift up to 36 pounds occasionally
  • Occasional bending, squatting, kneeling and overhead reaching
  • Occasional climbing of a 10 ft. ladder for retrieving boxes and materials up to 30 pounds

EEO Statement

Sleep Number is an equal opportunity employer, committed to recruiting, hiring and promoting qualified people of all backgrounds, regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; physical, mental, communicative or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law.

Sleep Number is an equal opportunity employer, committed to recruiting, hiring and promoting qualified people of all backgrounds, regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; physical, mental, communicative or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law.

Career Paths

This is the start of something big — because we give our sales professionals every opportunity to thrive in their role and beyond. You can even move into a training or events role or join our corporate office. Where will your path take you?

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Rewards & Benefits

We offer health, wellness, insurance and financial programs to support you in pursuing your best self now.

  • Compensation

    Earn a competitive hourly rate, a commission that begins after your first $10K sales every month (with no caps!), and a bonus paid on individual sales when your store meets its goal.

  • Perks

    You’ll get substantial product discounts, robust training and development and tuition reimbursement.

  • Health & Wellness

    We offer comprehensive health, dental and vision plans, a 401(k) with company match, life insurance, HSAs/FSAs and more.

  • PTO, Programs and Recognition

    Enjoy generous paid time off and company holidays, a variety of leave programs and formal employee recognition.

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The Application Experience

Applying for a position with Sleep Number? Here’s a quick overview of the process and some tips to help you be successful.

Complete an online application

Apply for the role that interests you at

  • Good match? One of our recruiters will reach out to schedule time to learn more about you
  • Not the right opportunity? You’ll be notified by email
  • No current openings? Join our talent community

Get to know us better

Interview #1

  • You’ll spend about 30 minutes talking to one of our recruiters on the phone; they will share more information about our company and culture as well as the role and its requirements. They will also ask some questions about your previous experience.
  • You’ll have the chance to talk through your work history, how you’ve made an impact in the past and why you’re interested in joining our team
  • Tips :

  • Have dedicated time available without disruptions
  • Relax and be yourself; we value individuals!
  • Take the time to tell your story (work experience, what gives you a sense of purpose at work)
  • Spend some time thinking about questions you have for us
  • After this step, your recruiter will let you know if you’re moving to the next step

Interview #2

  • Congrats! You’re moving ahead in the process and are meeting with the hiring leader and (if applicable) others in the team. Depending on the role, this interview may be in-person or via video chat.
  • We’ll ask you a series of behavior-based interview questions trying to gauge whether you’re a good fit for the role and the team. Here are some examples:

  • Tell me about a time you exceeded a customer’s expectations
  • Tell me about a time when you had to admit to your leader that you weren’t very good at something.
  • Describe when or where you learned the most about your stengths and weaknesses
  • Tips:

  • Talk with your recruiter about how to prepare
  • Relax and be yourself; we value individuals!
  • Be on time and dress professionally (even for a video chat)
  • Be ready to share how much you’ve learned about Sleep Number
  • Spend some time thinking about questions you have about us

After the interview

  • Your recruiter will follow-up so you know what to expect; in some cases, there may be additional interviews
  • If you’re selected for the position:
    • Your recruiter will work with you on your offer and start date
    • Certain roles require additional steps between the offer and start date (e.g., background check); if that’s the case your recruiter will provide more information
  • Your recruiter will follow up with you regularly before your first day

About our Location

Triadelphia, West Virginia


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