Skip to Main Content

[[JOB_TITLE]] at Sleep Number

Search All Jobs

Search Jobs By Location

Job Details

Apply Now

Associate Device Support Analyst

Job Location Salt Lake City, Utah

Position Purpose 

This critical position is responsible for deploying, monitoring, and maintaining the manufacturing and supply chain end-user computing environment.  This includes responding to issues regarding device, application, and connectivity issues for desktop, laptop, tablet, handheld computers, printers, and other manufacturing equipment with integrated technology and associated applications.

Primary Responsibilities

  • Performs all tier I & II onsite support of the manufacturing plant technical operations
  • Review, troubleshoot and resolve or escalate all end-user and system related issues
  • Maintain recently implemented technologies that support the long term technology and plant operations
  • On-boards new employees and contractors, including configuration of desktop, laptop systems and associated system access
  • Off-boards terminated employees and contractors, including asset retrieval, account disablement, and implementation of all necessary security measures
  • Communicates effectively within the plant and plant leadership regarding operational issues for continuous improvements

Position Requirements 

Experience, Education & Certifications:

  • Requires 3+ years’ experience in a similar support focused role for an organization with multiple locations, preferably in a manufacturing organization
  • Basic networking troubleshooting skills
  • Excellent troubleshooting skills to solve hardware and software-related issues for Windows and Mac OS & supporting productivity applications (MS Office, Adobe, etc)
  • Technical competence to troubleshoot older and non-standard application and devices
  • Familiarity with application deployment tools and imaging
  • A+, Networking+ is preferred but not required
  • Other Duties as assigned

Knowledge, skills & abilities:

  • Familiarity and technical competence with asset management software and/or technical interfaces to support end-user computing
  • Must possess superior written and oral communication
  • Must display ability to interact effectively in a cross-functional team; maintaining and leveraging strong work relationships
  • Must exhibit excellent judgment and independent decision making skills
  • Must execute with high quality
  • Must operate in high pressure situations and successfully handle multiple priorities
  • Must be self-directed with ability to prioritize

Knowledge, Skills & Abilities

  • Familiarity and technical competence with asset management software and/or technical interfaces to support end-user computing
  • Must possess superior written and oral communication
  • Must display ability to interact effectively in a cross-functional team; maintaining and leveraging strong work relationships
  • Must exhibit excellent judgment and independent decision making skills
  • Must execute with high quality
  • Must operate in high pressure situations and successfully handle multiple priorities
  • Must be self-directed with ability to prioritize

Working Conditions

  • Some lifting and other physical labor required to support plant operations

Sleep Number is an equal opportunity employer, committed to recruiting, hiring and promoting qualified people of all backgrounds, regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; physical, mental, communicative or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law.

Job ID R1311
Apply Now

Sign Up for Job Alerts

Areas of InterestBe the first to know about events, exclusive updates, & get job info that matches what you’re looking for. Choose at least one category & location from the auto-suggestions & click “Add.” Select additional categories & locations by clicking “Add.” Finally click “Sign Up” to subscribe for job alerts.

  • Information Technology, Salt Lake City, Utah, United StatesRemove