Field Services Technician
You’ll impact customers in a big way — from smart bed assembly to technology demos — setting them up for an amazing experience and proven, quality sleep. This is a career filled with autonomy and independence, as well as the opportunities and support you need to drive your career forward.
- Travel: Minimal (if any)
- Glassdoor Reviews and Company Rating
We’re looking for a special kind of Home Delivery professional. See if you have the right mix of traits.
- Detail Oriented
- Team Player
“If you stay diligent and work hard, you will progress here. Before you know it, you’ll look up and will be further along than you thought or imagined.”Jaquwan, Home Delivery Driver
As a Field Services Technicianwith Sleep Number, you will strive to deliver a “wow" experience to each and every customer. OurHome Delivery Drivernot only deliver this exceptional product, they also provide our customers with quality service that includes assembly and demonstration of the Sleep Number Bed ® and other Sleep Number products. Additionally, our Field Services Technicians will visit existing customers to provide warranty services and conduct trouble shooting. We take pride in our products and are passionate about how it improves our customers’ lives.
Conducts service visits in customer's homes delivering, relocating, assembling and repairing products to specifications with an expectation to personify Sleep Number’s customer experience standards
Presents the bed/system in a manner that validates the sale by the customer, establishing confidence in the product’s features and benefits
Operates a company and/or leased vehicle, meeting safety and DOT standards
Work on a team with a co-worker to ensurethat all work is conducted in an efficient, quality and professional manner
Communicates effectively with customers, co-workers and supervisors;
Complies with all safety rules, regulations and training; maintains safe working conditions
Performs other job-related duties as required by business needs
Valid Class D Chauffeurs license (CDL not required) andmotor vehicle record will be reviewed
Need to beat least 21 years of age
Be able to pass a criminal record check, DOT Physical, and drug screen
High School Diploma or GED Equivalent required
Compensation and Benefits
At Sleep Number, we believe that by embracing individuality amongst our employees, we create a wonderful and memorable experience for our customers. We provide flexible schedules and an excellent paid training in a supportive environment. Thisrole comes with a competitive hourly pay, plus bonus potential and excellent benefits!
Other benefits of thedeliveryrole include:
Medical, Dental, and Vision
401(k) Plan with Company Matching
Paid Time Off
Bonus Plan with Quarterly Payout Opportunity
Flexible Spending Accounts
Company Issued Smart Phone
And Much More!
Sleep Number is an equal opportunity employer. We are committed to recruiting, hiring and promoting qualified people and prohibit discrimination based on race, color, marital status, religion, sex (including gender, gender identity, gender expression, transgender status, pregnancy, childbirth, and medical conditions related to pregnancy or childbirth), sexual orientation, age, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state, or local law.
This is the start of something big — because we give our home delivery professionals every opportunity to thrive in their role and beyond. Where will your path take you?
Rewards & Benefits
Home delivery bonus plan with quarterly payout opportunity; 401(k) plan + match
Full benefits within 30 days
Small, close-knit team that’s committed to a common goal: making the customer happy
Paid time off and company holidays
Prepare for future opportunities at Sleep Number with our tuition reimbursement program
Companywide platform makes it easy to give and receive feedback + regular contests and incentives
The Application Experience
Applying for a position with Sleep Number? Here’s a quick overview of the process and some tips to help you be successful.
Complete an online application
Get to know us better
- You’ll spend about 30 minutes talking to one of our recruiters on the phone; they will share more information about our company and culture as well as the role and its requirements. They will also ask some questions about your previous experience.
- You’ll have the chance to talk through your work history, how you’ve made an impact in the past and why you’re interested in joining our team
- Have dedicated time available without disruptions
- Relax and be yourself; we value individuals!
- Take the time to tell your story (work experience, what gives you a sense of purpose at work)
- Spend some time thinking about questions you have for us
- After this step, your recruiter will let you know if you’re moving to the next step
- Congrats! You’re moving ahead in the process and are meeting with the hiring leader and (if applicable) others in the team. Depending on the role, this interview may be in-person or via video chat.
- Tell me about a time you exceeded a customer’s expectations
- Tell me about a time when you had to admit to your leader that you weren’t very good at something.
- Describe when or where you learned the most about your stengths and weaknesses
- Talk with your recruiter about how to prepare
- Relax and be yourself; we value individuals!
- Be on time and dress professionally (even for a video chat)
- Be ready to share how much you’ve learned about Sleep Number
- Spend some time thinking about questions you have about us
We’ll ask you a series of behavior-based interview questions trying to gauge whether you’re a good fit for the role and the team. Here are some examples:
After the interview
- Your recruiter will follow-up so you know what to expect; in some cases, there may be additional interviews
- If you’re selected for the position:
- Your recruiter will work with you on your offer and start date
- Certain roles require additional steps between the offer and start date (e.g., background check); if that’s the case your recruiter will provide more information
- Your recruiter will follow up with you regularly before your first day
About our Location
Port Allen, LouisianaView