Sr. Director, Software Engineering

Minneapolis, MN Apply

Position Purpose: 

The Sr. Director of Software Engineering partners cross-functionally to set the long-term technology strategy and roadmap for Sleep Numbers unified customer experience with the outcome of delivering on Sleep Number’s brand promise objectives. 

Primary Responsibilities:

  • Lead a team of leaders and their engineering teams who are responsible for Sleep Number’s unified customer experience, including Retail, Service and Marketing capabilities & platforms. Accountable for coaching, developing and holding the team accountable to performance expectations.
  • Deliver technology capabilities with a mindset of experience, always-on and access-anywhere
  • Responsible for leading the technical integration across Sleep Number’s cross-functional teams, development planning, execution, continuous improvements as well as direct responsibility for budgeting, planning and hiring
  • Be an expert at understanding the leading-edge technologies in the Customer Experience, Commerce and service domain, drive awareness of how those connect to our business, and ability to design for the future
  • Lead, build, motivate, develop and manage a high performing engineering team to build data-driven, innovative & secure capabilities & technologies.
  • Manage the design/build/test/release process end-to-end. Establish, refine, and continuously improve formal engineering development processes, procedures, and metrics to meet company objectives
  • Provide deep business and technical leadership to the organization
  • Manage prioritization and trade-offs among new business capabilities, operational excellence and innovation

Key Performance Indicators:

  • Enables Sleep Number’s Customer Experience technologies to stay competitive and relevant in the retail industry
  • Sought after for direction and advice by co-workers and team
  • Drive delivery of high-quality technology capabilities such as Mobile, Data and Security on time and budget

Position Requirements: 

  • Bachelor’s Degree in Software Engineering, Computer Science, or related fields required. Master’s Degree preferred.
  • Progressive experience leading Software or Application Engineering teams
  • Experience in Retail, Commerce and Web & Mobile Apps development

Knowledge, Skills & Abilities:

  • Forward-thinking strategic leader with deep engineering mindset, passionate about talent development, who will lead the introduction and adoption of retail technologies and constantly changing customer expectations
  • Knowledge and interest in retail, customer experience and technology trends that impacts the business
  • Strong analytical, problem solving skills with the ability to synthesize key points based on the audience.
  • Strong written and verbal communication skills across a variety of audiences, both technical and non-technical
  • Experience leading through leaders to drive outcomes while empowering others

Working Conditions (if applicable):

  • Flexible availability required – business needs may require work during non-core business hours
  • Typical office environment, requiring at least 8 hours standing or sitting

Sleep Number is an equal opportunity employer, committed to recruiting, hiring and promoting qualified people of all backgrounds, regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; physical, mental, communicative or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law.

Job ID R3362
Sophia, Customer Service Representative

“Sleep is integral to a happy healthy lifestyle and it has such a huge impact on everyday life. Sleep Number is a unique company to work for because you’re truly helping people.”

Sophia, Customer Service Representative

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  • Information Technology, Minneapolis, Minnesota, United StatesRemove