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Outbound Sales Professional

Job Location Minneapolis, Minnesota

This position serves as the primary contact for Customer Sales Center sales opportunities. The Outbound Sales Professional is responsible for meeting established sales goals by understanding customer needs and matching them to product solutions, while utilizing the Selling by Numbers sales process.

Major Responsibilities

  • Initiate outbound calls, manually and dialer enabled, as needed to close sales
  • Answer incoming calls from prospects in order to close sales
  • Initiate and respond to customer e-mails as needed to close sales
  • Utilize Selling by Numbers sales process to guide customer interactions
  • Effectively explain product and promotional details
  • Exceed sales goals as established by the sales leadership team
  • Work in accordance with company safety policies and standards of conduct

Job Requirements

Experience (equivalent experience may be considered for internal candidates)

  • 2 Years consumer sales experience, preferably in an outbound call center environment
  • Prefer some automated dialer experience


  • Minimum H.S. Diploma or GED. AA Preferred.

Other specialized skills, abilities, working conditions

  • Demonstrated problem solving and interpersonal communication skills
  • Must be able to maintain proper phone etiquette, demonstrate patience and consistently strive for a positive attitude in order to facilitate calm, positive and productive conversations with customers
  • Must be able to understand written and verbal instruction in English, as well as demonstrate proficient ability to speak English.  
  • Must have ability to work independently while maintaining high level of productivity; self-motivated
  • Proficient computer skills required (data entry, email, customer relationship mgmnt software)
  • Must be able to work in a team environment and develop positive relationships with coworkers.
  • Must be able to sit 8.0 hours or more per shift and utilize standard office equipment such as a computer, keyboard and phone
  • Must be able to work a varied schedule, including evenings and weekends

The work environment includes a typical office setting with a moderate noise level due to a surrounding of multiple and constant telephone conversations.

Sleep Number is an equal opportunity employer, committed to recruiting, hiring and promoting qualified people of all backgrounds, regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; physical, mental, communicative or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law.

Job ID R91
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