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Manager, Product Development

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The Product Development Manager, Sleep Number Controls has the amazing opportunity to help define the electronics portfolio that is core to Sleep Number’s competitive advantage.  Sleep Number’s integrated controls platform is the power behind our fully adjustable sleep experience. It enables our customers to set their Sleep Number setting, control their adjustable base, and most importantly, is the gateway of the SleepIQ technology platform. This isn’t a bed, it is proven quality sleep; and the Sleep Number controls is what makes it all possible.  This Product Development Manager will lead the definition and development of new products, capabilities and ongoing in market product platform releases from concept to launch; with focus on advancing customer & technical requirements that will continue to make the Sleep Number bed the smartest bed in the market.  New and in market product development will demand significant cross-functional leadership to bring products and enhancements to market requiring dedicated guidance of multi-year, multi-million-dollar development projects.  This Product Development Manager will provide direction to development activities and will require strong business acumen, project management capabilities and engagement through all phases of the development cycle including regular reviews with senior management to ensure alignment on business objectives and resource allocation. 

Primary Responsibilities

  • Define the integrated customer experience that creates an effortless Sleep Number experience for both our customer and our vertically integrated organization

  • Guide the customer facing definition of the communications architecture and controls software development lifecycle of the IoT SleepIQ technology platform, including software feature advancements and end of life support for all of Sleep Numbers smart products

  • Lead the development of business cases and product requirements across the Sleep Number controls portfolio

  • Influence the 2 to 5-year Sleep Number controls roadmap; ensuring the technology platform can support ongoing growth via software; focusing on both short term MCR and long-term advanced technologies

  • Manage requirements with both internal and external engineering partners by writing product requirements documentations and translating that into user stories in Jira

  • Responsible for the development, validation, launch and ongoing platform maintenance of the SleepIQ electrical and firmware platforms

  • Support technical and cross-functional timelines to ensure projects are on track and on budget to deliver against the market requirements – ensuring the company can continue to deliver continue growth

  • Manage the interdependencies to the SleepIQ® Technology platform – local and cloud-based software platforms, and electronics development

  • Partner with the SleepIQ application development team to define clear handoffs both technically and within program level dependencies

  • Develop and support the customer experience validation plan including the development of clear test objectives and definition of successful completion

  • Understand technology lifecycle and trends

  • Perform analysis and evaluation of options, alternatives of product development paths in an agile manner

  • Actively resolve any open issues with new products coming to market, working cross functionally with business and supply partners

  • Develop and manage lab based and in home product validation testing with engineering and consumer insights

  • Understand trends in the industry and with the competition

  • Emotional Intelligence, passion for customer advocacy, desire to become a subject matter expert on the products released

  • Engage in ongoing market research through direct customer contact and surveys, trade shows and journals, sales evaluations, monitoring competitors and industry trends, store visits and vendor contact.  Ensuring we are supporting both current and future consumer market trends to drive Sleep Numbers competitive advantage.

  • Generate relevant insights for the business and exploit them to create products that will be endeared by our customers

Position Requirements 

The ideal candidate will have a strong background in product strategy, product management, project management and communications.

  • 2+ years’ experience; Product management, technical project/program management, channel management, and/or product development experience are ideal

  • Bachelor's degree in marketing or engineering desired, MBA preferred

  • Experience with electronics and software development required – including a strong background in connected IoT platforms/products

  • Experience and strong knowledge of a stage gate development process

  • Proven track record of bringing forth and executing projects on time and on budget

  • Experience managing a connected software product platform desired – proven track record of managing a waterfall hardware platform in parallel to an agile software platform preferred

  • Strong cross functional leadership and demonstrated ability to engage teams and external partners to generate expected results

  • Ability to think both strategically and tactically in a high energy, fast paced environment

  • Exceptional interpersonal, influencing, and communication (written and verbal) skills

  • Excellent organizational skills including the ability to prioritize and multi-task, attention to detail and strong critical thinking skills

  • Demonstrated ability to manage multiple projects - work prioritization, planning and task delegation

  • Experience in working with globally dispersed teams

  • Understanding of connected cloud-based product platforms

  • Skilled in the Microsoft office suite as well as experience with collaboration tools such as Jira, Confluence and SharePoint

  • Knowledge of data analysis and reporting tools such as MixPanel and SumoLogic preferred

  • Knowledge of FCC, UL and ETLpreferred

Working Conditions

  • Standard office environment

  • Potential of non-business hour work (nights, weekends, holidays) for business-critical work

  • Ability to travel 10%

Job ID R10036
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Abhishek, Director of Analytics

“We have the freedom of a start-up to explore new technology and methods, backed by a strong company like Sleep Number.”

Abhishek, Director of Analytics

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