Inside Sales Professional

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Overview

Does this sound like you?

Purpose-driven. Relationship builder. Great listener. You thrive when working as part of team that’s passionate about their work. You’re motivated by the potential to earn a great living while also making a difference for others. You want to join a company that believes in developing and investing in its team members (average tenure on our inside sales team is seven years).

If you’d like to help Sleep Number build life-long customer relationships by using our proven sales process to identify and solve customers’ sleep concerns, we’d like to hear from you.

Primary Responsibilities

  • Answer incoming calls from customers interested in purchasing a range of Sleep Number products (no cold calling).
  • Position yourself as a Sleep Number expert through a consultative, solutions-based sales approach
  • Guide customers through their purchase using our proprietary Selling By Numbers sales process
  • Effectively explain features and benefits of Sleep Number products and promotional details
  • Accurately capture and record customer contact information to drive future sales opportunities
  • Manage leads through effective, proactive phone and email communication as customers progress through the buying cycle
  • Collaborate with the team to promote continuous improvement in process and sales approach
  • Consistently exceed sales goals and key metrics

Position Requirements

  • Two or more years of consumer sales experience required
  • High school diploma or GED required; advanced education preferred
  • Demonstrated problem solving and interpersonal communication skills; ability to engage customer to identify solutions
  • Dynamic and engaging communication skills, both written and verbal; must be able to understand written English as well as demonstrate proficient online writing/typing skills
  • Demonstrated ability to respond appropriately and professionally to customers, team members and other departments
  • Capability to efficiently organize, plan, schedule and execute sales activities
  • Intermediate computer skills required (data entry, email, Excel, customer relationship management software)
  • Ability to work in a competitive team environment and develop positive relationships with team members.
  • Must be able to work a varied schedule, including evenings and weekends.

Knowledge, Skills & Abilities

  • Strong problem-solving skills and analytical orientation with the ability to innovate and analyze alternative solutions
  • Communicates clearly, outlining problems, targets, results, and key insights
  • Influences effectively and builds strong relationships
  • Detail oriented with strong project management and organizational skills
  • Excellent presentation skills
  • Proficient with Microsoft Office
Job ID R8417
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Sophia, Customer Service Representative

“Sleep is integral to a happy healthy lifestyle and it has such a huge impact on everyday life. Sleep Number is a unique company to work for because you’re truly helping people.”

Sophia, Customer Service Representative

Current Sleep Number Employee?

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Interested

  • Customer Relationship Center, Minneapolis, Minnesota, United StatesRemove