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Infrastructure Manager

Job Location Minneapolis, Minnesota

Position Purpose: 

The Infrastructure Manager’s role is managing the staff and operations of the Sleep Numbers Database, Server, Cloud Hosting and the Sleep Number Data Centers.  Besides managing the services these products offer this position will build a strategy for their products and

deliver a software defined API calls for customers to consume their service. 

Primary Responsibilities:

Strategy & Planning

  • Develop a strong working relationship by working collaboratively with the Business, Security, Application and Architecture teams to manage the design, operations and projects required within the Infrastructure.
  • Lead projects to transition Infrastructure group to a services-based organization with use of automation tools.
  • Build strategies to transition infrastructure to a cloud environment
  • Collaborate and build relationships with external partners to manage key services and contracts.
  • Develop, implement and maintain policies, procedures, and associated training plans for Infrastructure teams.
  • Manage the Governance and compliance of the databases, servers, and data centers.
  • Build and maintain a Disaster Recovery plan
  • Configure the Cloud Management service including monitoring and managing the services

Acquisition & Deployment

  • Conduct research on database and server products, services, protocols, and standards to remain abreast of developments in the Infrastructure industry.
  • Oversee new and existing equipment, hardware, and software upgrades.
  • Interact with vendors. Understand vendor offerings, assist in the creation of proposals, and assess vendor replies

Operational Management

  • Experience Managing global Microsoft Windows Active Directory, Directory Services including LDAP and secure LDAPS, DNS, DFS, Group Policies, File Security, RADIUS, and Certificate Authority's
  • Experience managing Oracle databases environment running both custom and Oracle applications.
  • Experience with VMWare and Cloud Hosting strategies.
  • Experience with MSSQL and non-relational databases.
  • Work closely with vendor partners for advanced / escalated troubleshooting
  • Author and maintain standard operating procedures and work instructions
  • Manage projects that are delivered via third party partners.
  • Manage backups of the Infrastructure environment.
  • Follow established change management policies and process.
  • Manage the infrastructure performance and oversee troubleshooting a problem as needed.
  • Manage and/or provide guidance to junior members of the team.

Key Performance Indicators:

  • Demonstrates advanced knowledge of complex server and database technologies.
  • Delivers projects, activities, and tasks to time estimates.
  • Identifies and implements process and cost improvements in IS and the business.
  • Completes work efforts with high quality, high customer satisfaction, and be able to meet all network related SLA’s.
  • Meets customer requirements with on-time deliverables.
  • Ensures sanctitiy of the Sleep Number’s computing environment.
  • Is self-motivated and able to deliver unique solutions to complex problems.
  • Plans, designs, and completes projects, tasks, and activities within or under budget.

Position Requirements: 


  • 2-7 years as an Infrastructure Manager.


  • Bachelor’s degree or equivalent preferred.

Knowledge, Skills & Abilities:

  • Cloud
  • Agile
  • Automation Services
  • Database Technologies
  • Redhat LINUX/Windows
  • Data Center Management
  • Office 365
  • Active Directory
  • PCI/SOX Management
  • ITIL Certification

Working Conditions (if applicable):

  • Describe physical conditions and requirements
  • Note travel, if applicable

Sleep Number is an equal opportunity employer, committed to recruiting, hiring and promoting qualified people of all backgrounds, regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; physical, mental, communicative or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law.

Job ID R1477
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  • Information Technology, Minneapolis, Minnesota, United StatesRemove