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Field Services Operations Intern

Minneapolis, Minnesota
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Like being out and about and meeting new people? Enjoy it when no two days are the same? If so, you’re a great match for our home delivery team.

This role isn’t about carrying boxes (though you will). It’s about making a connection with every customer and ensuring they get a great night’s sleep the first night…and every night thereafter. The best part? People are always happy to see you. In fact, kids have been known to line up at the window waiting for you.

If you’re comfortable with technology, enjoy being part of a team but can work independently, and have previous experience solving problems and taking great care of customers we’d love to meet you.

Ready to shift from a job to a career? Deliver the future of sleep.

Success Profile

What makes a successful Home Delivery/Assembly Technician? Here are the traits we’re looking for:

  • 10Communicator
  • 10Trustworthy
  • 10Consistent
  • 10Problem-Solver
  • 10Detail Oriented
  • 10Team Player

These traits will also contribute to your success:

  • Personable
  • Good listener
  • Positive
  • Technologically savvy
  • Proactive
  • Detail oriented
  • Helpful
  • Deadline driven

Quote

"If we do something right, we’re very much told so by our managers how much they appreciate us going the extra mile. It’s nice to be recognized for the work that you do here."

Devin – Home Delivery & Assembly Technician, team member since 2016

"When you know you’ve made a difference in the customer’s life, it really feels good."

Ben – Field Trainer, Home Delivery, team member since 2003

"I love that this job lets me be out and about, meeting new people."

Robert – Field Services Supervisor, team member since 2012

Here’s just one example of the many home delivery career paths available to you at Sleep Number.

  1. Home Delivery Assistant
  2. Home Delivery Technician
    1. Field Trainer
    2. Field Services Supervisor
      1. Regional Manager
      2. Senior Territory Manager

Benefits & Perks

  • Benefits

    Full benefits within 30 days; we’ve got you covered mind, body and soul

  • Total Compensation

    New home delivery bonus plan with quarterly payout opportunity; 401(k) plan + match

  • Team

    Small, close-knit team that’s committed to a common goal: making the customer happy

  • Time Off

    Paid time off + paid company holidays

  • Continuing Education

    Prepare for future opportunities at Sleep Number with our tuition reimbursement program

  • Product

    Innovative, award-winning products customers are excited to receive and you’ll be proud to deliver

Overview

The Field Services Operations Intern will work with the Field Services Operations team on projects, departmental operations, process improvements and interact with field services team members.

Responsibilities

  • Assist in the management of vendor relationships (fleet, 3rd party labor, phones, etc.)
  • Create standard operating procedures to support various areas of the business
  • Assist in preparation of daily, weekly, monthly reports to have a better understanding of impact on Field Services

Qualifications

Experience, Education & Certifications:

  • Currently pursuing a Bachelor's degree from an accredited college/university. Bachelor’s Degrees in Finance, Business, Supply Chain or Mathematics
  • Two years of completed coursework by May 2019

Knowledge, skills & abilities:

  • Manage and prioritize multiple tasks. using sound judgment and critical thinking
  • Work with multiple groups in a team environment and independently with less structured and more complex tasks is a must.
  • Highly motivated to succeed, fast learner, team player with positive attitude
  • High level of integrity, professional attitude, reliable and dependable
  • Strong analytical, structured problem solving and decision-making abilities
  • Excellent oral and written communication skills
  • Ability to understand the big picture as well as pay attention to detail
  • Working knowledge of MS Office Suite (Word, Excel, PowerPoint)

Working Conditions (if applicable):

  • Ability to work up to 40 hours per week (Full-Time). 
  • While the Field Services Team is flexible in accommodating interns’ class schedules, a weekly and daily fixed schedule is to be defined and adhered.  Deviations from the schedule are to be handled on an as-needed basis, and clearly communicated with, and approved by, the manager prior to each event.
Sleep Number is an equal opportunity employer, committed to recruiting, hiring and promoting qualified people of all backgrounds, regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; physical, mental, communicative or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law.
Job ID 2018-19704
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  • Home Delivery, Minneapolis, Minnesota, United StatesRemove