End User Computing Supervisor


Position Purpose 

This leadership position is responsible for the design and operations of end-user technology deployment, oversight of the support function as well as partnership with various teams to deploy new capabilities across all corporate locations (Minneapolis, New Orleans, San Jose, Portland). This role demands a passion for technology which is demonstrated by introducing, inspiring and accelerating the pace of innovation.

Primary Responsibilities

  • Responsible for leading the device support team; providing work direction, coaching, and managing performance
  • Responsible for solution oversight of device analysts to ensure quality resolutions, proper documentation, and policy/procedure adherence
  • Responsible for design and integration of new applications and capabilities into an operational run state
  • Responsible for periodic process review to ensure deployment processes are efficient, scalable and follow proper device/software standards
  • Responsible for life cycle management to coordinate and plan the refresh cycles for all devices (excluding mobile) and associated productivity applications with close collaboration with Desktop Engineering teams
  • Monitors and measures efficiency and effectiveness, defined by Key Performance Indicators
  • Reviews and monitors vendor relationships, ensuring contractual agreements are adhered to and appropriate service levels are defined
  • Partner with internal assurance and IT security to ensure appropriate controls are in place

Key Performance Indicators

  • Service level agreements are achieved
  • Deployments are on time and on budget
  • Team development, engagement, and retention

Position Requirements 

  • Bachelor’s Degree or equivalent experience
  • Requires 6+ years’ experience in a device/software support focused role for an organization with multiple locations, preferably in a senior role
  • Must have recent support of multiple devices using deployment software & tools
  • Must have experience implementing and operationalizing new technology solutions
  • Must have familiarity with application deployment tools, including development of automated tools
  • Must have experience providing guidance to peers and leaders on complex technical concepts


  • 2+ years’ in a leadership role
  • Recent experience supervising multiple direct reports
  • Experience working in an Agile framework
  • Experience with deploying and supporting remote worker environment
  • Experience in automation specific to OS builds and deployments

Knowledge, Skills & Abilities

  • Expertise/Strong familiarity and technical competence with device and application deployment management software
  • Must be able to supervise novice through highly technical employees and build effective team practices
  • Considered a trusted expert by cross-functional peers in their field
  • Must possess superior written and oral communication
  • Must possess superior project management experience
  • Must display ability to interact effectively in a cross-functional team; maintaining and leveraging strong work relationships
  • Must exhibit excellent judgment and independent decision-making skills
  • Must execute with high quality and scalable solutions
  • Must operate in high pressure situations and successfully handle multiple priorities even when it may be an unpopular decision or direction
  • Must be self-directed with ability to prioritize effectively

Working Conditions (if applicable)

  • Occasional travel
  • Ability to stand/bend/lift regularly
Job ID R7422
Sophia, Customer Service Representative

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  • Information Technology, Minneapolis, Minnesota, United StatesRemove