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Desktop System Engineer

Job Location Minneapolis, Minnesota

This position is responsible for deploying, monitoring, and maintaining the global desktop solutions for Sleep Number’s end-user computing environment. 

This includes the support for the corporate office, manufacturing facilities and over 500 retail field locations regarding device, application, and connectivity for desktop computers, laptops, printers, and other proprietary technology devices for Sleep Number. In addition, this technical position plays a substantial role in emerging technology projects and their successful execution. 

Primary Responsibilities

  • Leads and supports all technical deployment activities for retail field and headquarters to ensure proper technology assets and applications are deployed
  • Develops and packages operating systems and applications within KACE for Windows and Mac Operating Systems
  • Applies operating system updates, patches, and configuration changes to deployment tools
  • Evaluates and recommends upgrades to existing desktop technologies
  • Monitors incidents within Service Now and assists with escalations and complex incidents as needed to maintain SLA
  • Supports fast moving, large scale retail and corporate technical projects with testing, device planning and scalable technical configuration
  • Ensures that stakeholders and sponsors are appropriately informed on project status as required
  • Communicates to stakeholders and IT regarding system operations and planned environment changes
  • Plans, designs, socializes, and implements solution standards that can be deployed across the organization
  • Leads, participates, and influences others in the development and implementation of specific desktop solutions
  • Continuously develops technical subject matter expertise on established and emerging desktop and other device technologies
  • Mentors teammates on established and emerging desktop and other device technologies
  • Administer and supports conference room technologies
  • Administer and operationalize VMWare desktop environments
  • Administer and upgrade Bomgar
  • Administer and troubleshoot MDM system and manage mobile devices
  • Configures test users and computers OU and GPO objects
  • Active directory user configuration and troubleshooting
  • Ability to read, write and maintain advanced scripts using modern languages like PowerShell, .NET and VBS
  • Write and maintain MySQL queries for reporting from KACE environment for integration with ServiceNow

Experience, Education & Certifications:

  • Requires 8+ years’ experience in a similar technical position for an organization with multiple locations, preferably in a retail-facing organization
  • Requires 3+ years’ experience using enterprise asset mgmt. systems such as KACE
  • Familiarity with mobile and collaborative technologies such as teleconferencing and tablet integration
  • Familiarity with application deployment tools and imaging
  • Familiarity with VDI, VPN and other remote tools
  • Familiarity using 3rd party remote access tools to troubleshoot remote user’s incidents

Knowledge, skills & abilities:

  • Familiarity and technical competence with asset management software and/or technical interfaces to support end-user computing
  • Must possess superior written and oral communication
  • Must display ability to interact effectively in a cross-functional team; maintaining and leveraging strong work relationships
  • Must exhibit excellent judgment and independent decision making skills
  • Must execute with high quality
  • Must operate in high pressure situations and successfully handle multiple priorities
  • Must display strong organizational skills

Sleep Number is an equal opportunity employer, committed to recruiting, hiring and promoting qualified people of all backgrounds, regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; physical, mental, communicative or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law.

Job ID R300
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  • Information Technology, Minneapolis, Minnesota, United StatesRemove