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Associate Product Development Manager

Job Location Minneapolis, Minnesota

Position Purpose 

The Associate Manager of Product Development has the amazing opportunity to support the definition and execution of the SleepIQ® Technology platform.  The individual in this role will be responsible for supporting the development of the SleepIQ product portfolio, Sleep Number brand activation activities, supporting the software development and management of the SleepIQ applications content management system. Supporting the coordination of business case development using the customer voice, business and application usage analytics.

Primary Responsibilities

  • SleepIQ hardware and software platform development support:
    • Support requirement definition and analysis as part of the user story development process
    • Drive technical integration by understanding API architecture
    • Develop and maintain the customer experience flow with what our customer experiences at each critical touch point
    • Develop cross functional relationships to drive further understanding of SleepIQ ecosystem
  • Support the development and management of the SleepIQ content management system committee to drive customer engagement
    • Facilitate and manage the SleepIQ content management timeline and process
    • In partnership with SleepIQ development and brand leadership develop the templates, rules/logic, scheduling, customer segmentation, and work flows for the efficient operation
    • Create and manage the customer-facing SleepIQ content
      • Define the content intake and management process
      • Develop a release calendar that supports ongoing customer engagement
  • Support business case development using customer experience, business and application usage data
    • Support the evaluation of the customer experience using business Key Performance Indicators (KPI) to define prioritization of requirements and development timelines
      • Evaluate how new or enhanced development will improve the customer experience
      • Track performance against KPI targets post launch
    • Evaluate the SleepIQ application usage and performance using web/application analytics tools:
      • Support the development of supported consumer device matrices for the development and QA teams
      • Evaluate improvement opportunities and performance post launch 
  • Support the development and management of program level project plans
    • Maintain status slides, project plans and action registers with the most current dates
    • Communicate project timeline challenges in real time to the program leads in support of risk/impact assessment
    • Coordinate operating mechanisms (meetings, shared documents, ext.) in support of project progression

Key Performance Indicators

  • SleepIQ app reviews
  • Sleep Number Net Promoter Score performance
  • Product sales growth
  • Product attach rate and overall portfolio mix
  • SleepIQ technology customer engagement

Position Requirements 

  • Bachelor’s degree required
  • 3-5 years of product development experience desired
  • Experience in technical software product environment
  • Experience working in both waterfall and agile development methodologies desired
  • Strong critical thinker that understands the dependencies across projects within program level planning and timelines
  • Strong tactical executer with exceptional organizational skills
  • Self-starter who is comfortable driving key cross-functional product initiatives with the holistic customer experience at the cornerstone of the work
  • Strong communicator who can digest technical details and elevate it to match the audience
  • Proficient in the Microsoft Office suite of projects; specifically, Microsoft Project and PowerPoint

Knowledge, Skills & Abilities

  • Skilled in the Microsoft office suite, with strong knowledge of Microsoft project
  • Understanding of connected cloud based product platforms
  • Experience with Jira, Test Rail, REST API
  • Knowledge of FCC, UL and ETL
  • Understanding of modular design concepts – both Mechanically and via Software

Working Conditions (if applicable)

  • Ability to travel 10% - 15% of the time
  • Standard office environment

EEO Statement

Sleep Number is an equal opportunity employer, committed to recruiting, hiring and promoting qualified people of all backgrounds, regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; physical, mental, communicative or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law.

Sleep Number is an equal opportunity employer, committed to recruiting, hiring and promoting qualified people of all backgrounds, regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; physical, mental, communicative or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law.

Job ID R263
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