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Customer Service Representative

Jefferson, Louisiana
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It’s no coincidence that Sleep Number opened a customer call center in New Orleans – a city known for its hospitality. We want the very best on our customer service team. People who understand that it’s not a job, it’s a career.

Our customer service team is responsible for delivering on our brand promise and making sure that no matter why the customer contacts us, their questions are answered the first time.

When you join Sleep Number, you’ll start with a comprehensive training program to learn about our products and processes. Then, we’ll place you on a supportive team and encourage you to be yourself with customers. No rigid scripts to follow here.

If you’re sincere and empathetic, have previous experience in the service industry, and feel fulfilled when you make a difference for others, you sound like our kind of person. And because customers operate our smart beds from their phones or tablets, having previous technology experience makes you a great candidate.

Success Profile

What makes a successful Customer Service Representative? Here are the traits we’re looking for:

  • 10Communicator
  • 10Good listener
  • 10Compassionate
  • 10Helpful
  • 10Positive
  • 10Trustworthy
  • Collaborative
  • Consistent
  • Flexible
  • Self-starter
  • Responsible
  • Efficient
  • Productive
  • Technologically savvy

Quote

"Knowing that I have the opportunity to improve someone’s sleeping experience on every call makes me happy I joined the Sleep Number team."

Samantha J., team member since 2017

Here’s just one example of the many customer service career paths available to you at Sleep Number.

  1. Customer Service Representative
    1. Retail Support Representative
      1. Supervisor
    2. Customer Advocacy Specialist
      1. Supervisor
    3. Innovation Specialist
      1. Supervisor
    4. Save the Sales/Returns Team
      1. Supervisor

Benefits & Perks

  • Benefits

    Full benefits within 30 days; we’ve got you covered mind, body and soul

  • Total Compensation

    Competitive hourly rate; annual incentive plan; 401(k) plan + match

  • Team

    Small, close-knit team that feels like family; everyone is committed to providing the highest level of customer service

  • Time Off

    Set schedule + paid company holidays + paid time off

  • Product

    Innovative, award-winning products that truly make a difference in customers’ lives

Overview

Sleep Number's contact center in New Orleans is hiring top talent to join our passionate team of customer and product advocates. Our Customer Service team conveys passion for our product and customers, and represents our brand with the highest integrity. As a Customer Service Representative, you will foster strong relationships in a dynamic, fast and fun work climate. Our products, distribution and relationship-based process enable you to build lifelong relationships and a rewarding, long-term career. If you are looking for an opportunity to change lives, we want you to make a career with Sleep Number.

Responsibilities

As the product and service subject matter expert you will build relationships to understand customer needs or issues. You will deliver a branded experience, often exceeding customer expectations to efficiently and effectively guide customers through troubleshooting, product care and usage concerns.

Available Full Time Shift:

  • 2nd shift - 11:45am to 8:15pm M-F and every other Saturday
    • Weekday off when you work a Saturday

Qualifications

  • Comfortable with emerging technology and Windows applications; Siebel experience a plus
  • Open 7 days a week and should be comfortable with working a variety of shifts
  • 2+ years of Customer Service or Service Industry work experience; Call center experience is a plus
  • Comfortable multi-tasking in a fast paced environment
  • Active listening skills
  • Have reliable transportation to job site
  • Regular, consistent and punctual attendance
  • Must be able to work overtime as necessary
  • High school diploma or GED required; advanced education preferred
  • Offers will be contingent on candidates successfully passing a background screen

Benefits:

  • Generous Medical, Dental, Vision, PTO (2.5 weeks in first year), Tuition Reimbursement, 401k plan, annual bonus potential, and employee discount.
Sleep Number is an equal opportunity employer, committed to recruiting, hiring and promoting qualified people of all backgrounds, regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; physical, mental, communicative or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law.
Job ID 2018-19729
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  • Customer Service, Jefferson, Louisiana, United StatesRemove
  • Customer Service Representative, Jefferson, Louisiana, United StatesRemove