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Customer Service Representative

Jefferson, LA

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Overview

When a customer buys one of our smart beds, it’s just the beginning. You’ll cultivate relationships, solve challenges and share your passion for wellness and quality sleep.

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Success Profile

We’re looking for a special kind of customer service professional. See if you have the right mix of traits.

  • Communicator
  • Good Listener
  • Compassionate
  • Helpful
  • Positive
  • Trustworthy

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Quote

“I have never worked for a company that has so many opportunities for career advancement. I’ve received three promotions since I began my career here.”

Justin, Service Recovery Specialist

Responsibilities

Job ID R5573

Overview

Sleep Number is hiring top talent to join our passionate team of customer and product advocates. Our Customer Service team conveys passion for our product and customers and represents our brand with the highest integrity. As a Customer Service Representative, you will foster strong relationships in a dynamic, fast and fun work climate. Our products, distribution and relationship-based process enable you to build lifelong relationships and a rewarding, long-term career. If you are looking for an opportunity to change lives, we want you to make a career with Sleep Number.

Responsibilities

As the product and service subject matter expert, you will build relationships to understand customer needs or issues. You will deliver a branded experience, often exceeding customer expectations to efficiently and effectively guide customers through troubleshooting, product care and usage concerns.

Available Full Time Shift:

  • 2nd shift - 11:45am to 8:15pm M-F and every other Saturday
    • Weekday off when you work a Saturday

Qualifications/Requirements

  • Comfortable with emerging technology and Windows applications; Siebel experience a plus
  • Open 7 days a week and should be comfortable with working a variety of shifts
  • 2+ years of Customer Service or Service Industry work experience; Call center experience is a plus
  • Comfortable multi-tasking in a fast-paced environment
  • Active listening skills
  • Have reliable transportation to job site
  • Regular, consistent and punctual attendance
  • Must be able to work overtime as necessary
  • High school diploma or GED required; advanced education preferred
  • Offers will be contingent on candidates successfully passing a background screen


Compensation and Benefits

  • Medical, Dental, and Vision
  • 401(k) Plan with Company Matching
  • Paid Time Off
  • Annual Bonus Potential
  • Tuition Reimbursement
  • Employee Discounts

Rewards & Benefits

  • Benefits

    Full benefits within 30 days; we’ve got you covered mind, body and soul

  • Total Compensation

    Competitive hourly rate; annual incentive plan; 401(k) plan + match

  • Team

    Small, close-knit team that feels like family; everyone is committed to providing the highest level of customer service

  • Time Off

    Set schedule, paid company holidays and paid time off

  • Continuing Education

    Prepare for future opportunities at Sleep Number with our tuition reimbursement program

  • Product

    Discounts on our innovative, award-winning products that truly make a difference in customers’ lives

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The Application Experience

Applying for a position with Sleep Number? Here’s a quick overview of the process and some tips to help you be successful.

Complete an online application

Apply for the role that interests you at jobs.sleepnumber.com

  • Good match? One of our recruiters will reach out to schedule time to learn more about you
  • Not the right opportunity? You’ll be notified by email
  • No current openings? Join our talent community

Get to know us better

Interview #1

  • You’ll spend about 30 minutes talking to one of our recruiters on the phone; they will share more information about our company and culture as well as the role and its requirements. They will also ask some questions about your previous experience.
  • You’ll have the chance to talk through your work history, how you’ve made an impact in the past and why you’re interested in joining our team
  • Tips :

  • Have dedicated time available without disruptions
  • Relax and be yourself; we value individuals!
  • Take the time to tell your story (work experience, what gives you a sense of purpose at work)
  • Spend some time thinking about questions you have for us
  • After this step, your recruiter will let you know if you’re moving to the next step

Interview #2

  • Congrats! You’re moving ahead in the process and are meeting with the hiring leader and (if applicable) others in the team. Depending on the role, this interview may be in-person or via video chat.
  • We’ll ask you a series of behavior-based interview questions trying to gauge whether you’re a good fit for the role and the team. Here are some examples:

  • Tell me about a time you exceeded a customer’s expectations
  • Tell me about a time when you had to admit to your leader that you weren’t very good at something.
  • Describe when or where you learned the most about your stengths and weaknesses
  • Tips:

  • Talk with your recruiter about how to prepare
  • Relax and be yourself; we value individuals!
  • Be on time and dress professionally (even for a video chat)
  • Be ready to share how much you’ve learned about Sleep Number
  • Spend some time thinking about questions you have about us

After the interview

  • Your recruiter will follow-up so you know what to expect; in some cases, there may be additional interviews
  • If you’re selected for the position:
    • Your recruiter will work with you on your offer and start date
    • Certain roles require additional steps between the offer and start date (e.g., background check); if that’s the case your recruiter will provide more information
  • Your recruiter will follow up with you regularly before your first day

About our Location

Jefferson, Louisiana

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