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Retail Sales Professional

Hickory, North Carolina
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Enjoy making a difference? That’s what draws people to our retail sales team, and what keeps them here – a focus on improving customers’ lives with our innovative sleep solutions.

In this position, you’ll work on a small, collaborative team of full-time retail sales professionals. If you’re goal-oriented and have a background in high-end, relationship-based and/or consultative sales you’re a great fit for this role – especially if you have experience staying connected to customers and working with a robust customer relationship management (CRM) tool. But, those skills can all be learned. More importantly, we’re looking for people who have what we call Sleep Number DNA – a passion for health and wellness, the ability to listen with empathy and a desire to truly connect with and help customers.

Ready to advance your retail sales career? Join the future of sleep.

Success Profile

What makes a successful Retail Sales Professional? Here are the traits we’re looking for:

  • 10Personable
  • 10Results-driven
  • 10Team Player
  • 10Adaptable
  • 10Technology savvy
  • 10Trustworthy

These traits will also contribute to your success:

  • Competitive
  • Good listener
  • Persuasive
  • Positive
  • Confident
  • Goal-oriented
  • Self-starter
  • Helpful


"I love working at Sleep Number because it allows me to improve people’s lives every day. It’s the most rewarding job I’ve ever had."

Tim, Sleep Expert team member since 2012

"Helping others and bringing something into their lives that changes them for the better is exactly why I joined this team - and why I never want to leave."

Heather, Store Manager, team member since 2012

"At Sleep Number, drive and a passion to improve lives are the keys to success. We are provided with training, support, incredible second-to-none products as well as beautiful showrooms to present them in. When you take the company’s extensive marketing and national advertising campaigns, and add your passion for connecting with and helping others, you’ll certainly be successful."

Ed, Sleep Expert, team member since 2012

Here’s just one example of the many retail sales career paths available to you at Sleep Number:

  1. Sales Professional
  2. Store Manager
  3. National Trainee or Events Team
    1. District Manager
    2. Regional Director
    3. Regional Vice President
  4. Area Manager
    1. District Manager
    2. Regional Director
    3. Regional Vice President
  5. Corporate Office
    1. District Manager
    2. Regional Director
    3. Regional Vice President

Benefits & Perks

  • Benefits

    Full benefits within 30 days; we’ve got you covered mind, body and soul

  • Total Compensation

    Pay-for-performance culture with guaranteed base pay + unlimited commissions + bonus plan; 401(k) plan + match

  • Training

    Comprehensive training program helps you learn more about sleep, our products and our unique selling process

  • Time Off

    Everyone on our sales team is full time and receives paid time off + paid company holidays

  • Continuing Education

    Prepare for future opportunities at Sleep Number with our tuition reimbursement program

  • Product

    Innovative, award-winning products you’ll be proud to present + the opportunity to earn a Sleep Number bed in six months

Position Purpose 

Sleep Associates are expected to deliver high quality sales presentations to customers, to meet and/or exceed sales goals, complete store operational tasks and ensure the highest level of customer satisfaction.  Responsible for being engaged in Sleep Number’s vision “to become the world’s most beloved brand by delivering an unparalleled sleep experience."

Primary Responsibilities

  • Utilize current Selling By Numbers (SBN) sales process to provide all customers with a world class experience
  • Meet and exceed personal sales goals and Key Performance Indicators (KPI’s) consistently
  • Work cooperatively as a member of the store sales team in order to meet and exceed store goals, including KPI’s
  • Build relationships with new and existing Customers by participating in store events and following Select Comfort’s Lead Management System by entering eligible leads, sending “Thank You” cards and making follow-up phone calls
  • Actively participate in and complete all company required training and certifications
  • Complete store operational tasks; ensure all display and demonstration models, as well as store, are kept clean and in working condition
  • Read, understand and follow all company policies and procedures
  • Adhere to all company policies and the standards set forth in the Code of Business Conduct
  • Comply with all safety rules, regulations and training; maintain a safe workplace
  • May perform other job-related duties as assigned

Position Requirements 

Experience / Education:

  • A minimum of 1+ years customer facing experience required; strong preference for sales experience in either high end sales or a pay for performance environment
  • High school diploma or equivalent required; additional education and training preferred

Knowledge, Skills & Abilities

  • Ability to deliver high levels of customer satisfaction by providing an individualized WOW experience with each and every customer
  • Exceptional communication, presentation and interpersonal skills; ability to make a connection with a diverse array of customers
  • Adept at using technology required for store operations (e.g., POS systems) and sales presentations (e.g., interactive demonstrations, iPad, apps); ability to communicate technical product knowledge effectively to customers
  • High energy, enthusiastic and motivated demeanor
  • Able to adapt and grow in a changing, fast-paced work environment
  • Genuine desire to grow and learn, as well as contribute positively to a team-oriented work environment
  • Motivated by a pay-for-performance compensation plan
  • Must be authorized to work in the United States and able to demonstrate English language proficiency; second language skills encouraged

Sleep Number is an equal opportunity employer, committed to recruiting, hiring and promoting qualified people of all backgrounds, regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; physical, mental, communicative or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law.

Job ID R3490
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